Buying and selling crypto is a fast and easy process; however, there's a slight chance you may encounter an issue. Here are some of the errors you might run into!
Slippage
Slippage refers to the difference between the expected price of a trade when an order is placed and the actual price at which it is executed, caused by market fluctuations during transaction processing. On Moonshot, you can adjust your slippage between 0.5% and 20%.
If your slippage is set too low and the token is volatile, you may receive an error message indicating that your slippage is too low. You can change your slippage using the button in the top-left corner of the buy/sell screen.
An error occurred in the cloud
You may see this error pop up during an unsuccessful trade. This could mean one of two things:
Some of our Internal services may be down.
And in some rare cases, an unknown error occurred during the transaction process.
A problem occurred on the blockchain
This uncommon error can result from a few different issues. The two main reasons are:
The transaction was invalid before submission.
There was a smart contract error during confirmation.
If you encounter any of these errors at any time, please reach out to our support team!
