# Welcome to Moonshot Moonshot is an iOS and Android app that lets anyone trade cryptocurrencies on-chain through a user-friendly interface. At Moonshot, our mission is straightforward yet ambitious: to onboard the world to decentralized finance. We believe in the power of crypto and blockchain technology to build a future where finance is open and accessible to everyone. Moonshot makes it easy to create, buy, and sell memecoins. Whether you're new to Moonshot or need help with something, you're in the right place! ## Explore Moonshot
Cover imageCover image (dark)Cover image (dark)
ReferralsRefer your friends and earn when they trade/pages/LGpGFTu0SLLA39pQbE1u/files/AwCCHNogOA8zmP9ho9K7/files/2X4yX0lUG4ZimpqYsEFa/files/pTrUaI3iUgJqWkVIq3H8
FAQsView frequently asked questions/pages/MPCiDC61ylVbtCCu5FUa/files/5lxLgvTvliIc7UjzyLWU/files/CLnT0aFlvORN2Ql1yRWB
### How to reach us Need help? Choose one of these easy options: * **On this website:** Click the chat button in the bottom-right corner. * **In the app:** Click **Settings** > **Support Center** to connect directly with our support team. # FAQs Here are answers to commonly asked questions. If you need more help, please reach out to our support team.
How can I find my Moonshot wallet address? Your Moonshot wallet address can be found in the Settings page. Click **Settings** > **Export keys** to view it. Clicking the address will copy it to your clipboard.
What is USDC? USDC is a stablecoin issued by Circle, fully backed by cash and cash equivalents, with 1:1 redeemability for US dollars. It enables fast, low-cost, and accessible global transactions via blockchain technology.
How do I contact support? You can contact support by clicking the support icon located at the bottom right corner of this page to submit a ticket. In the Moonshot app, go to **Settings > Support Center** for assistance!
What is Solana? Solana (SOL) is the native cryptocurrency of the Solana blockchain. Moonshot is a self-custodial wallet app built on top of the Solana blockchain.
How do I submit a coin for verification? To submit a coin for[Verification](/coins/verification), please fill out our [public intake form](https://moonshot.com/verification). Submissions are reviewed within seven (7) business days, but only verified if they are a good fit. If a coin is verified and its volume or market cap falls substantially below the requirements, or other fraud or abuse is suspected, it may lose its verification status. {% hint style="info" %} Submitting the form does not guarantee verification, and the Moonshot team reserves the right to deny any submission without notice. {% endhint %}
Can I export keys to my wallet? Yes. Go to **Settings** > **Export keys** > **Secret phrase** to export your wallet's secret phrase directly. {% hint style="warning" %} **Important Security Note:** Never share it. Moonshot will never ask for it. Never past it into any website. Store it securely and ensure the spelling and order are correct. {% endhint %}
How do I delete my account? To delete your account in the app, go to **Settings** > **Legal & Privacy** > **Delete account** and follow the steps provided. You must have no more than $5 in your wallet, or you will not be able to delete your account. {% hint style="info" %} **Important Note:** Deleting your account cannot be undone. Our support team will be unable to help you regain access to your account after its deletion. {% endhint %}
How do I send coins to another wallet from Moonshot? Go to the **Holdings** tab and click the **Send** button, select the coin and amount you want to send, then tap the icon on the right side of the search bar to switch to "wallets." After you have done this, paste the wallet address you would like to send to.
What if I sent coins to the wrong address? Moonshot gives you complete custodial control over your coins. This means we can't recover funds sent to the wrong address. Blockchain transactions are irreversible. To avoid sending funds to the wrong address: 1. Double-check addresses before sending or receiving coins. 2. Send a small test amount before sending a significant amount of coins.
How do I send coins to another Moonshot user? Go to the **Holdings** tab and click the **Send** button, select the coin and the amount you want to send, and swipe to continue. Type in the username of the Moonshot account you wish to send to and swipe to confirm.
Does Moonshot custody my funds? No. Moonshot is a self-custodial wallet app. Our regulated partners, including Coinbase, MoonPay, Robinhood, and Revolut, custody your funds through the deposit and withdrawal processes.
What is an "official" coin? The "Official" badge (indicated by a blue checkmark) shows that a coin has a known association with a notable person, brand, or company. For example, JUP is associated with Jupiter. {% hint style="info" %} The blue checkmark shows a coin's connection to a notable person, brand, or company. It does not indicate Moonshot's verification or endorsement. {% endhint %}
How do I opt out of communications? [Agent – Moonshot Sales Opt Out Form](https://moonshotforms.typeform.com/to/OaKzEz9h) [Individual – Moonshot Sales Opt Out Form](https://moonshotforms.typeform.com/to/lIDVQc1G)
What is a wrapped token? Tokens that aren’t native to Solana, like ETH and BTC, are traded in wrapped form. Wrapped tokens represent assets from other blockchains and allow them to be used on the Solana network. Each wrapped token is backed 1:1 by the original asset held in reserve.

# Common issues Here are issues may you may run into while using Moonshot and how to fix them.
Approve with pin If you're receiving the "approve with pin" error message repeatedly after authorizing a transaction, delete the app, reinstall it, and log back in using the same email address you used to sign up.
An error occurred in the cloud Internal services are temporarily down, or an unknown error occurred. If this issue persists, please message our support team.
Your transaction took too long to complete Your transaction took too long and didn’t go through. If you receive this error, try again. If it keeps happening, please message our support team.
The price changed too much during the trade [Slippage](/trade/slippage)is when the price of a coin changes while you are buying or selling it. If the price moves more than your slippage tolerance, the trade fails. To fix it, increase your slippage setting and try again.
There was a problem on the blockchain Your transaction had an error instead of being confirmed on the blockchain. There may have been a temporary issue with the decentralized exchanges routing your trade. If this issue persists, please message our support team.
The large size of this trade may cause you to get a bad price The price changed too much when submitting your transaction, or the expected price impact exceeds your slippage tolerance. If you receive this error, try decreasing your trade amount and try again.
There was a problem with your transaction The transaction was invalid before submission. Please try the action again. If this issue persists, please message our support team.
Suspicious activity Make sure you are in a supported region and try again later.
Unsafe content We're unable to upload the content you provided for safety reasons.
# Avoiding scams ### What is phishing? Phishing websites and dApps (decentralized applications) try to trick users into giving up their sign-in credentials or other sensitive information, allowing scammers to take control of their accounts or wallets. These attackers often use emails, text messages, social media, and search-engine ads to make their sites appear legitimate. ### What is a giveaway scam? Scammers often run fake giveaway promotions on social media. They post screenshots claiming to be from companies or executives and link to fraudulent websites or private chats. They also use fake accounts to comment and make the scam look legitimate. These sites will then ask you to “verify” your wallet by sending cryptocurrency, money you will never get back. {% hint style="danger" %} Moonshot Support will never ask you for your login code or your secret phrase. {% endhint %} ### What are airdrop coins? An airdrop is when the team behind a new coin sends free coins to your wallet to promote their project. Some airdrops are legitimate and part of a coin’s release plan. However, if you didn’t request the airdrop or if it includes instructions that send you to links outside the app, it may be fraudulent. # Sign up Moonshot onboarding is simple! {% stepper %} {% step %} ### Install the app {% endstep %} {% step %} ### Click register or sign in {% endstep %} {% step %} ### Enter your email and agree to the Terms of Use and Privacy Policy

{% endstep %} {% step %} ### Enter one time code (only via email)

{% endstep %} {% step %} ### Enable biometrics To keep your Moonshot account secure, we use your device's fingerprint or face recognition (like Touch ID or Face ID) to sign you in. Make sure your device is updated to the latest software and that these features are turned on in your device settings. {% endstep %} {% endstepper %} {% hint style="success" %} **Important Privacy Note:** Moonshot never stores or sees your actual fingerprint or face data - it's all handled securely by your device {% endhint %} # Account security #### Account access: 1. Register or sign in via the Moonshot app 2. Enter your email login information 3. In the app, enter the sign in code sent to your email 4. Enable Biometrics {% hint style="danger" %} Log in codes are only entered during log in and in the app, do not enter it anywhere else, if you get a code you did not request, ignore it. {% endhint %} #### Code security You will never enter a code outside of this flow anywhere. We will never ask you to, and if you are being asked and you did not just attempt to log in, Verify the domain of the sender and report it as a scam. If you do not give anyone this code, they cannot log in with that email and your account will be protected. #### Phishing awareness Scammers may impersonate the Moonshot team to try to access your account. Never share personal or account information anywhere outside the Moonshot app. We will never email you any sign in attempt notices or ask you to press any link, if you receive one claiming to be from us, do not interact or give with it or give it any personal information. {% hint style="danger" %} Moonshot will never ask for any personal information or send any links via email. If you receive an email asking for either, do not interact with it, and report it as a scam. {% endhint %} \
# Fund storage Moonshot is a self-custody blockchain wallet app. You can create an account by signing up with an email and passkey (using Touch ID, Face ID, or a passcode).\ \ When you create an account, Moonshot creates an embedded wallet on each supported blockchain for your account using our Multi-Party Computation infrastructure partner, [Turnkey.com](https://turnkey.com/). Because the wallets are self-custodial, only you can authorize transactions with your passkey. To learn more about this architecture, please visit [https://docs.turnkey.com](https://docs.turnkey.com/). You’re responsible for securing your private keys through your recovery phrase (also known as a seed phrase, and which will allow you to recover your wallet, but will also allow anyone who has it to access your crypto, so keep it safe). Moonshot will never know or have access to your private keys or recovery phrase. That also means Moonshot can not help you recover lost or forgotten keys or seed phrases. {% hint style="warning" %} **Important Note:** Moonshot will never know or have access to your private keys or recovery phrase. That also means Moonshot can not help you recover lost or forgotten keys or seed phrases. Moonshot can not access your funds and can never freeze, transfer, or recover them on your behalf. {% endhint %} # Login issues Occasionally, you may get an error when trying to register for a new account on Moonshot that says "An error occurred in the cloud." This may happen for a few reasons: 1. **Your email was flagged as temporary or spam** If our systems flag your email as a fake, temporary, spam, or alias email, you will not be able to use it on our platform. This is for security reasons and to prevent abuse. Using the "Hide my email" feature on iOS counts as a temporary email and is not allowed. 2. **You are in an unsupported region** If you open the app in a region Moonshot does not support on the App Store or Google Play, you will not be able to register or sign in. 3. **You need to enable biometrics** Make sure your device OS is updated to the most recent version and that you have biometrics, including Touch ID or Face ID, enabled in your device settings. Moonshot requires biometrics to sign you in securely: we never store or directly access your biometric data. 4. **You need to reinstall the app** If you are signing in to an existing account and stuck getting the error "Please enable Touch ID or Face ID" even though you have those enabled, please delete the app and reinstall to try again. # Account settings Manage your account You can reach your account settings by clicking the settings icon in the top right corner of the app.
### Update my profile To update your profile, go to **Settings** > **Profile**, where you can edit details such as your username, email, profile picture, or phone number. {% hint style="info" %} Moonshot will not allow the use of a username, email, or phone number that is linked to a different account. {% endhint %} ### Notifications To manage which notifications you'd like to receive, open **Settings** > **Notifications**.
### Export keys If you want to export your seed phrase, go to **Settings** > **Export Keys** > **Export Secret Phrase**, then import it into another wallet app like Phantom Wallet. {% hint style="danger" %} **Important Security Note:** Never share your seed phrase. Moonshot will never ask for it. Never past it into any website. Store it securely and ensure the spelling and order are correct. {% endhint %} ### Delete my account To delete your account in the app, go to **Settings** > **Legal & Privacy** > **Delete account** and follow the steps provided. You must have no more than $5 in your wallet, or you will not be able to delete your account. {% hint style="info" %} **Important Note:** Deleting your account cannot be undone. Our support team will be unable to help you regain access to your account after its deletion. {% endhint %} # Refer friends With our referral program, you get cash whenever your friends and their friends trade\* ## How the referral program works 1️⃣ Direct Referrals (1st degree): Earn 35% of trading fees 2️⃣ 2nd Degree: Earn 10% of trading fees 3️⃣ 3rd Degree: Earn 5% of trading fees
{% hint style="info" %} \*Rewards are distributed in USDC, a fully collateralized stablecoin. [**Terms**](https://moonshot.com/bonus) apply. No purchase necessary. While supplies last. {% endhint %} # Bonus By participating in the Referral Bonus Program, you agree to the following Terms at . No purchase is necessary. ### Am I eligible? If you do not see a banner titled "Referral bonus" on the home page, you are not eligible for the program, or there are currently no supplies available. Exact details can be found in our Terms.\ ​\ To be eligible, you must: 1. Install Moonshot on an iOS device. 2. Sign up with a referral link while supplies last. 3. Be located in one of the following regions: the United States or Singapore. 4. Do not use a temporary or fake email. 5. Deposit using a fiat method: Apple Pay, debit card, bank transfer, Venmo, or PayPal. ### How do I get the bonus? #### I was referred 1. Check the top of the home page for a banner titled "Referral bonus." 2. Click the banner to open the deposit page. If the deposit page does not open, your account is not eligible for the bonus. 3. Deposit successfully with a non-crypto payment method. 4. Click the pink claim button on the home page to claim your free memecoins. #### I referred someone 1. Send your friend in a supported region your unique referral link. 2. Ensure your friend signs up on an iOS device through your link; if they do not use your link, you are both ineligible for the bonus. 3. Wait until your friend successfully deposits using a non-crypto payment method. 4. Click the pink claim button on the home page to claim your free memecoins. ### Why can't I see the bonus button? Your account is not eligible for the program. Common reasons why include: 1. You are on an unsupported device: The program is only available on iOS. 2. Your email was flagged as temporary or spam: If our systems flag your email as a fake, temporary, spam, or alias email, you will not be able to participate in the program. 3. You are in an unsupported region: You must currently be in the United States or Singapore. 4. You didn't deposit using a non-crypto payment method: You must successfully deposit using Apple Pay, debit card, bank transfer, Venmo, or PayPal. 5. You have missed the bonus window: The bonus program has a limited supply. Once the supply runs out, the program is over. # Deposit Learn how you can fund your Moonshot wallet using a variety of payment methods. {% stepper %} {% step %} ### Navigate to your holdings section {% endstep %} {% step %} ### Click deposit {% endstep %} {% step %} ### Select any deposit method available in your region {% endstep %} {% step %} ### Select your desired deposit currency We currently support either USDC or SOL; however, the available currencies might vary based on your region. {% endstep %} {% step %} ### Enter the amount you'd like to deposit {% endstep %} {% step %} ### Swipe to deposit and follow the provided steps {% endstep %} {% endstepper %} ## Accepted deposit methods Moonshot supports multiple deposit methods through our on-ramp providers, as well as direct crypto transfers over the Solana network.
Payment MethodMoonPayCoinbaseRobinhoodBinanceRevolut
Credit/Debit Cardtruetruetruetruetrue
Bank Transfertruetruetruefalsetrue
PayPaltruefalsefalsetruetrue
Venmotruefalsefalsefalsetrue
Apple Paytruetruefalsetruetrue
{% hint style="warning" %} Supported deposit methods may vary based on your location/region. {% endhint %} # Cross-chain crypto deposits You can now deposit crypto from other networks directly into Moonshot with no manual bridging or swapping required. Send coins like ETH, BTC, USDT, and more. Moonshot automatically converts them into cash (USDC) or SOL. #### What is a cross-chain deposit? With cross-chain deposits, you can send coins from networks like Ethereum, BNB Chain, and others directly to your Moonshot wallet. The conversion happens automatically behind the scenes, so your funds arrive ready to trade. #### What you receive When your deposit arrives, Moonshot converts it to one of the following. You choose which during the deposit flow. **💵 Cash (USDC)** * Your deposit is converted to USDC, a stablecoin fully backed by cash equivalents. **◎ Solana (SOL)** * Your deposit is converted to SOL, the native coin of the Solana network. #### Fees Fees depend on what's needed to get your deposit into your wallet.\ \ If you're sending a coin that's already on Solana — like USDT, USDC, or SOL — there's no bridging involved, just a swap. The fee is \~0.1%.\ \ If your deposit needs to be bridged from another network — like sending ETH from Ethereum or BNB from BNB Smart Chain — the fee is \~0.25%.\ \ A few examples:
* **USDT on Solana → USDC:** \~0.1% fee (swap only) * **ETH on Ethereum → USDC:** \~0.25% fee (bridge + swap) * **USDC on Solana → USDC:** no fee {% hint style="warning" %} Depositing an amount below the minimum cannot be recovered until you transfer an amount that exceeds the minimum. Then, your total deposits will be credited to your wallet. {% endhint %} ### How to make a cross-chain deposit {% stepper %} {% step %} #### **Go to Holdings → Deposit** Select `Crypto` from the Payment Methods drop-down. {% endstep %} {% step %} #### **Choose what to convert it to** Select `Cash (USDC)` or `Solana (SOL)`. Your deposit will be converted to whichever you choose. {% endstep %} {% step %} #### **Choose the coin you want to send** Select which coin and network you're sending from. {% endstep %} {% step %} #### **Copy your deposit address or scan the QR** {% endstep %} {% step %} #### **Send from your external wallet** {% endstep %} {% step %} #### **Wait for confirmation** {% endstep %} {% endstepper %} {% hint style="danger" %} **Send on the correct network.** Each deposit address is specific to a coin and its network. For example, your USDC deposit address shown as "on Solana" only accepts USDC sent over the Solana network. Sending the wrong coin or using the wrong network may result in permanent loss of funds. Always double-check before sending. {% endhint %} # Troubleshooting You can deposit on Moonshot using a variety of payment methods. While most transactions are processed quickly, in rare cases, there may be delays or issues verifying your identity or processing a payment. {% hint style="info" %} All fiat payments are processed by our licensed on-ramp partners. Moonshot is a self-custody wallet app, not an exchange, and never directly handles custody of user funds. {% endhint %} ### Why isn't my deposit showing up? 1. **Your bank isn't approving the transaction. Please call your bank and ensure** they aren't blocking the transaction. 2. **Our servers are experiencing delays:** In extremely rare cases, our servers may experience delays in receiving data from the blockchain about your deposit. If you do not see your funds in the app within 15 minutes of the transaction finalizing, please contact our support team. ### I sent coins from another wallet, but it isn't showing up If you deposit cryptocurrency by sending it to your Moonshot wallet, it will instantly appear in the app once the transaction is finalized. If it doesn't, a few things might have happened: 1. **You sent an unsupported cryptocurrency:** Moonshot only shows certain cryptocurrencies in your wallet that pass our fraud and security screening. If they aren't showing in the app, your funds are still safe, and you can directly access them by exporting your secret phrase in **Settings** > **Export Keys** > **Secret phrase** and importing it into another wallet app. 2. **You are using an unsupported blockchain network:** Moonshot currently only supports deposits on the Solana blockchain. *** ## Contacting payment providers See [Providers](/get-started/deposit/providers) for payment provider contact information. #### **When contacting the on-ramp provider, make sure to have the following information ready:** * Transaction ID (If you do not have a valid transaction ID, this indicates the transaction was not processed onchain and the coins were not sent to your wallet yet.) * Moonshot wallet address * Date and time of the transaction * Coin name * Amount purchased #### **Having problems verifying your account, uploading documents, or updating your personal information on an exchange or on-ramp?** * Contact their customer support team directly for help. Moonshot cannot assist with issues on external platforms. {% hint style="info" %} ​This does not affect your Moonshot account; you will still be able to buy, sell, receive, and send crypto as usual. {% endhint %} # Providers If you're using one of our integrated partners to buy, sell, or transfer crypto, this page will help direct you to the right place. These services operate independently from us, so some issues are best handled by their support teams. ### 🟣 MoonPay We're partnered with MoonPay, a trusted global payment processor, to allow users to directly deposit and withdraw using payment methods like Apple Pay, credit/debit cards, PayPal, Venmo, and bank transfers. #### Common issues: * Declined payments or withdrawals * ID and KYC verification * Deposit and withdrawal limits #### How to connect: * [MoonPay help center](https://support.moonpay.com/) * Email: ### 🟦 Coinbase We're partnered with Coinbase to allow users to deposit, withdraw, and purchase crypto directly through their linked Coinbase account or Coinbase-Apple Pay on Moonshot. #### Common issues: * Crypto transfer delayed or not received * Login or 2FA issues * Apple Pay deposits #### How to connect: * [Coinbase help center](https://help.coinbase.com/en/contact-us) * [Live chat bot support](https://help.coinbase.com/en) * Email: ### 🟢 Robinhood We're partnered with Robinhood to allow users to deposit, withdraw, and transfer crypto directly from their Robinhood account to and from Moonshot. #### Common issues: * Account connection issues * Withdrawal delays * Region availability #### How to connect: * [Robinhood help center](https://robinhood.com/us/en/support/) * [Direct support contact](https://robinhood.com/contact) ### 🟨 Binance We're partnered with Binance to allow users to deposit, withdraw, and transfer crypto directly from their Binance account to and from Moonshot. #### Common issues: * Account connection issues * Deposit issues or delays * Region availability #### How to connect: * [Binance Help Center](https://www.binance.com/en/support) * In-app chat support via the Binance app/website * Email support: ### ⬛️ Revolut We're partnered with Revolut to allow eligible users to deposit and transfer crypto directly between their Revolut account and Moonshot. #### Common issues: * Account connection issues * Deposit issues or delays * Region availability #### How to connect: * [Revolut Help Center](https://help.revolut.com/en-US/help/) * In-app chat support via the Revolut app * Email support: ### 🧩 Still need help? If you’ve already contacted the provider but still have a question about your wallet or a transaction on our platform, please reach out to us here or through the support center in the app. We’ll do our best to assist or guide you further. # Withdraw Learn how you can withdraw funds from your Moonshot wallet using a variety of methods. {% stepper %} {% step %} ### Navigate to your holdings section {% endstep %} {% step %} ### Click withdraw {% endstep %} {% step %} ### Select any withdrawal method available in your region {% endstep %} {% step %} ### Select your desired withdrawal currency We currently support either USDC (SOL) or SOL; however, the available currencies may vary based on your region. {% endstep %} {% step %} ### Enter the amount you'd like to withdraw {% endstep %} {% step %} ### Swipe to withdraw and follow the provided steps {% endstep %} {% endstepper %} ## Accepted withdrawal methods Moonshot supports numerous withdrawal methods through our off-ramp providers as well as direct crypto transfers over the Solana network.
Payment MethodMoonPayCoinbaseRobinhood
Credit/Debit Cardtruetruetrue
Bank Transfertruetruetrue
PayPaltruefalsefalse
Venmotruefalsefalse
{% hint style="warning" %} Supported withdrawal methods may vary based on your location/region. {% endhint %} # Troubleshooting You can withdraw on Moonshot using a variety of payment methods. While most transactions are processed quickly, in rare cases, there may be delays or issues verifying your identity or processing a payment. {% hint style="info" %} All fiat payments are processed by our licensed on-ramp partners. Moonshot is a self-custody wallet app, not an exchange, and never directly handles custody of user funds. {% endhint %} ### Why isn't my withdrawal showing up? 1. **Your bank isn't approving the transaction:** Please contact your bank and make sure they aren't blocking the transaction. 2. **Our partners are experiencing delays:** In extremely rare cases, our partners may experience delays in receiving data from the blockchain about your withdrawal. If you do not see your funds within 5 days of the transaction finalizing, please contact our support team. ### I sent coins to another wallet, but it isn't showing up If you withdrew your funds by sending it to another wallet, it should instantly show up when the transaction is finalized. If it doesn't, a few things might have happened: #### **Sent to an unsupported cryptocurrency** Some exchange wallets only support specific coins on the networks they are sent on. In some cases, if you’re sending USDC, you must send it to a wallet specifically designed to receive USDC on the same network. For example, even if USDC exists on the Solana network, you cannot send it to a general Solana wallet that doesn’t explicitly support USDC. Many exchange wallets operate this way, so always double-check that the wallet you’re sending to supports the specific coin and network combination to avoid losing funds. #### **Sent to the wrong wallet address** If you send funds to an unsupported or incorrect address, they may be permanently lost. *** ## Contacting payment providers See [Providers](/get-started/deposit/providers) for payment provider contact information. #### **When contacting the off-ramp provider, make sure to have the following information ready:** * Transaction ID (If you do not have a valid transaction ID, this indicates the transaction was not processed on chain and the coins were not sent to your wallet yet.) * Moonshot wallet address * Date and time of the transaction * Coin name * Amount purchased #### **Having problems verifying your account, uploading documents, or updating your personal information on an exchange or off-ramp?** * Contact their customer support team directly for help. Moonshot cannot assist with issues on external platforms. {% hint style="info" %} ​This does not affect your Moonshot account; you will still be able to buy, sell, receive, and send crypto as usual. {% endhint %} # Providers If you're using one of our integrated partners to buy, sell, or transfer crypto, this page will help direct you to the right place. These services operate independently from us, so some issues are best handled by their support teams. ### 🟣 MoonPay We're partnered with MoonPay, a trusted global payment processor, to allow users to directly deposit and withdraw using payment methods like Apple Pay, credit/debit cards, PayPal, Venmo, and bank transfers. #### Common issues: * Declined payments or withdrawals * ID and KYC verification * Deposit and withdrawal limits #### What to do: * [MoonPay help center](https://support.moonpay.com/) * Email: ### 🟦 Coinbase We're partnered with Coinbase to allow users to deposit, withdraw, and purchase crypto directly through their linked Coinbase account or Coinbase-Apple Pay on Moonshot. #### Common issues: * Crypto transfer delayed or not received * Login or 2FA issues * Apple Pay deposits #### What to do: * [Coinbase help center](https://help.coinbase.com/en/contact-us) * [Live chat bot support](https://help.coinbase.com/en) * Email: ### 🟢 Robinhood We're partnered with Robinhood to allow users to deposit, withdraw, and transfer crypto directly from their Robinhood account to and from Moonshot. #### Common issues: * Account connection issues * Withdrawal delays * Region availability #### What to do: * [Robinhood help center](https://robinhood.com/us/en/support/) * [Direct support contact](https://robinhood.com/contact) ### 🧩 Still need help? If you’ve already contacted the provider but still have a question about your wallet or a transaction on our platform, please reach out to us here or through the support center in the app. We’ll do our best to assist or guide you further. # Bitcoin & crypto ### What is Bitcoin? Bitcoin (BTC) is a digital currency created in 2009 by a person using the alias ‘Satoshi Nakamoto'. While governments issue normal money, Bitcoin is “decentralized”, meaning no one and nothing can control it. It works through a technology called blockchain, which is a public digital ledger that records every transaction made, ensuring security and transparency. ### What is the blockchain? The blockchain is like a digital notebook that records all transactions securely and transparently. It’s made up of something called “blocks", each containing a list of recent transactions, and once a block is full, it’s linked to the previous one, creating a chain. Since the blockchain is stored across thousands of computers worldwide, it's nearly impossible to change past records, which helps prevent fraud and keeps the system safe and trustworthy. ### What are SOL and ETH? Solana (SOL) and Ethereum (ETH) are two of the most popular cryptocurrencies on the blockchain, each designed for different purposes and trading at varying prices. At the same time, ETH was the first network to have something called “smart contracts”, which is like a computer program that automatically does what it’s told, like sending money or unlocking something, when specific rules are met. The Solana network is regarded as faster, low-cost, and designed to support decentralized applications and cryptocurrencies. It uses a system called "Proof of History" to speed up transactions, enabling it to process thousands per second with very low fees. ### How are these available on Moonshot? While all cryptocurrencies exist on blockchain networks, they are not all on the same network. Moonshot only supports tokens on the **Solana network**. However, we also offer wrapped versions of both ETH and BTC; these are tokens created on the Solana network that maintain an approximate 1:1 value with the original coins on their native networks.
# Memecoins ### What are memes? Memes are short-form content, like images, videos, or phrases, that spread quickly online. They typically convey humor, irony, or shared cultural meaning and are often remixed or repurposed by different communities. Whether it’s a viral tweet, a TikTok sound, or classic artwork like Pepe the Frog, memes travel fast and evolve with each new context or twist. ### What should I know about internet culture and memes? Memes play a big role in how people communicate online. Platforms like Twitter (X), Reddit, Instagram, and TikTok act as launchpads for meme trends, turning simple jokes into popular cultural references. Some memes fade quickly, while others stick around for years and shape how people express themselves online. Over time, memes have moved beyond just entertainment. They’ve become tools for commentary, identity, and in some cases, monetization. ### What is a memecoin? A memecoin is a cryptocurrency that’s driven more by internet culture and hype than by utility or tech. They often start as jokes, but can explode in value purely from community momentum, social media hype, and viral trends. The most well-known example is Dogecoin, which began as a parody of crypto culture using the Shiba Inu “Doge” meme. Despite the joke origins, Dogecoin and many others have built large communities and serious market caps, sometimes worth more than publicly traded companies. Other notable coins, such as Pepe and Fartcoin, have gained popularity and billions in market cap. ### Summary: * Memes are viral, shareable pieces of internet culture. * Memecoins are cryptocurrencies that leverage memes for attention and community growth. * While often launched for fun, memecoins can gain real momentum and market value. * Memecoins have no intrinsic value and investing can carry significant risk. # Tokenized equities ### Tokenized equities 101 Think of tokenized equities as gaining exposure to the world's most popular stocks without the traditional barriers of legacy financial systems. Let's break it down: Imagine you want exposure to Apple's stock price movements, but you don't want to deal with traditional brokers, lengthy settlement times, or geographic restrictions. With tokenized equities, you can establish that position directly onchain! ### The key things that make tokenized equities special: 1. No brokers: Self-direct your trades on [Jupiter’s](https://jup.ag/swap?sell=EPjFWdd5AufqSSqeM2qN1xzybapC8G4wEGGkZwyTDt1v\&buy=So11111111111111111111111111111111111111112) decentralized exchange using the Moonshot front-end 2. No borders: Access global markets seamlessly from anywhere (where legally permitted, subject to eligibility requirements) 3. Fractional trading: Buy portions of expensive stocks rather than whole shares 4. Self-custodied: You maintain control of your assets in your own wallet 5. 1:1 backing: Each tokenized equity is fully backed by the underlying stock, though you do not own the underlying equity **Here's an example**: Say Apple stock (AAPL) is trading at $180 per share. * You want $500 worth of Apple exposure * Instead of buying 2.77 shares through a traditional broker, you can buy $500 worth of AAPLx tokens * Your AAPLx tokens move 1:1 with Apple's stock price * If Apple goes up 10% to $198, your $500 position becomes worth $550 * You can trade, hold, or transfer your AAPLx tokens just like any other cryptocurrency The beauty is in the simplicity: traditional stock exposure with all the benefits of decentralized finance. ### Available assets Trade tokenized versions of the world's most popular stocks: Individual Stocks: * QQQx (Invesco QQQ Trust) * SPYx (SPDR S\&P 500 ETF) ETFs: * AAPLx (Apple) * TSLAx (Tesla) * NVDAx (Nvidia) * GOOGLx (Google) * METAx (Meta) * COINx (Coinbase) * CRCLx (Circle) * MSTRx (MicroStrategy) ### How to trade tokenized equities #### Getting Started: 1. Connect your wallet to Moonshot's interface 2. Navigate to the Tokenized Equities section 3. Select the asset you want to trade (e.g., AAPLx for Apple exposure) 4. Enter the amount you wish to trade Click buy, and your trade is automatically executed on Jupiter’s decentralized protocol. #### Placing orders: When you place a trade through Moonshot's interface, you're trading directly on [Jupiter Exchange](https://jup.ag/swap?sell=EPjFWdd5AufqSSqeM2qN1xzybapC8G4wEGGkZwyTDt1v\&buy=So11111111111111111111111111111111111111112). Your order executes at the best available price, and any unfilled portion is automatically canceled. #### Managing your positions: Your tokenized equity holdings appear in your connected wallet just like any other cryptocurrency. You can: * Hold them for long-term exposure * Trade them for other assets * Transfer them to other wallets * Use them in other DeFi protocols (where supported) ### Key benefits: True Ownership: Your tokenized equities live in your wallet. No counterparty risk from brokers or custodians. 24/7 Trading: Unlike traditional stock markets with limited hours, you can trade tokenized equities around the clock. Global Reach: Access exposure to US stock markets from anywhere in the world (subject to local regulations and eligibility requirements). DeFi Integration: Use your tokenized equities in the broader DeFi ecosystem where protocols support them.
### Who can trade? Due to regulatory requirements, tokenized equities trading on Moonshot isn't available everywhere. We follow applicable regulations, which means our platform is only open to eligible traders outside of the United States, Canada, UK, and certain other restricted regions. Using VPNs or other methods to bypass geo-restrictions violates our Terms of Use, so please trade responsibly and in compliance with your local laws. For additional information, see our Tokenized Equities Agreement and Tokenized Equities Risk Disclosure Statement. ### On the move? Traveling to a Restricted Region Planning a trip to a place where tokenized equities trading isn't available? No worries. If you travel to a restricted region: * Your account switches to view-only mode 👀 * You can still monitor your holdings, but can't execute new trades * Your existing tokenized equities remain safely in your wallet * Your funds stay under your control Think of it like your trading taking a temporary vacation - everything's secure and waiting for you when you return to an eligible region. Moving Permanently? If you're relocating permanently to a restricted jurisdiction, please contact our support team at for guidance on managing your account. ### Understanding the technology Jupiter Exchange Integration: All tokenized equities trades execute directly on Jupiter's decentralized protocol. Moonshot serves as a user-friendly interface that connects you to Jupiter Exchange - we don't hold, custody, or control your funds. xStocks Technology: Tokenized equities are powered by [Backed.Fi’s](https://backed.fi/news-updates/xstocks-are-going-live-tokenized-stocks-for-the-defi-era) [xStocks](https://xstocks.com/us) technology, ensuring each token is fully backed 1:1 by the underlying stock or ETF. ### Important considerations Ownership Rights: When you hold tokenized equities, you gain price exposure to the underlying stocks but do not receive traditional shareholder rights like ownership, voting privileges or direct dividend payments. Technical Requirements: Trading tokenized equities requires basic familiarity with cryptocurrency wallets, blockchain transactions, and decentralized exchange protocols. Regulatory Landscape: The regulatory environment for tokenized equities continues to evolve. Stay informed about developments that may affect trading availability in your jurisdiction. Risk Management: As with any trading activity, only trade with funds you can afford to lose. The combination of cryptocurrency volatility and traditional market risks creates unique considerations for tokenized equity trading. Risk Disclosure Statement: Please see our Tokenized Equities Risk Disclosure Statement for more information. ### Getting support For technical questions about trading tokenized equities or accessing your positions, our support team is available at . For questions about Jupiter Exchange protocol operation or xStocks technology, please refer to Jupiter's official documentation and support channels. ### Acknowledgement of risk & disclaimer **Risk**: Tokenized equities trading involves substantial risk and may not be suitable for all investors. You may lose money trading tokenized equities, and you should carefully consider whether such trading aligns with your financial situation, risk tolerance, and investment objectives. Consult qualified financial, legal, and tax professionals regarding your specific circumstances. See our [Risk Disclosure Statement](https://moonshot.com/terms/equities/risk-disclosure) for comprehensive risk information. Content on this page is for educational and informational purposes only and does not constitute investment advice or a recommendation by Moonshot to buy, sell, or hold any tokenized equity, or to use Moonshot’s services. Moonshot operates solely as a technical interface to Jupiter Exchange and does not provide investment advisory services. Moonshot reserves the right to update this content at any time, and your continued use of our platform constitutes acceptance of any updates. If you do not understand or agree with our Terms or any updated content, you must immediately stop using Moonshot. # Explore ## Searching for coins using the search bar * **Searching by contract address** * Paste the coins contract address into the search bar at the top of the home page. * **Searching by name or ticker** * Paste the coin's name or ticker into the search bar at the top of the home page. {% hint style="info" %} Coins can only be searched if they pass our automated security checks. {% endhint %} {% hint style="info" %} Any coin you interact with on Moonshot is at your own risk. * See [Terms](https://moonshot.com/terms) {% endhint %} ## Browse trending Moonshot Trending displays the top trending coins based on an algorithm that prioritizes high-volume, organic coins. Coins do not need to be verified to appear in the trending section; however, unverified coins will be marked with warnings. {% hint style="info" %} Neither trending nor verified coins imply endorsement. * Learn more here [Verification](/coins/verification) {% endhint %} # Create Create provides quick access to explore all coins that were created on Moonshot and effortlessly create your own coins. * **Search** for Create coins by name or ticker using the Search bar. * **Explore** Create coins using the category tabs: | Category | Description | | -------- | --------------------------------- | | Trending | Coins with high recent activity | | Top | Coins with the highest market cap | | Active | Recently traded coins | | Yours | Coins you've created | | New | Recently created coins | ## How to launch a coin on moonshot Learn how to create and customize your coin on Moonshot, set your initial buy amount and creator fee, and launch it with a single swipe. {% stepper %} {% step %} ### Navigate to the Create tab
{% endstep %} {% step %} ### Click the Create button
{% endstep %} {% step %} ### Customize your coin
**Required Fields** * Ticker * Name * Image * Description **Optional Fields** * Website URL * Can be used to link to a specific website. Some common options include the URL to a specific tweet or a Twitter community. * Twitter username * Additional photos & videos * Up to 4 items, 1 video limit (30 seconds) {% endstep %} {% step %} ### Specify initial buy amount and creator fee %
**Buy Amount** * How much of your coin you want to buy **Creator Fee %** * Percentage of creator fees you'd like to receive when your coin bonds. For more information, see [Creator fees](/coins/create/creator-fees) {% endstep %} {% step %} ### Swipe to create!
{% endstep %} {% endstepper %} # Creator fees Learn how dynamic trading fees work, how much you can earn as a creator, and when payouts are processed. #### Dynamic fees * **0.5%** on every transaction before your coin bonds * **0.3%** on every transaction once it’s bonded #### **Creator's share** * You earn up to **50%** of those fees every time someone trades your coin. * **0.25%** on every transaction pre-bond * Up to **0.15%** on every transaction post bond (configurable in the create form) #### **Fast Payouts** * We process and send your earnings **hourly**, provided your unpaid balance exceeds $1. # Promotion # Bonding Learn what bonding is, how it works once your coin hits $1M market cap, and what happens after your coin transitions to a full liquidity pool. Bonding refers to the automatic migration process from a virtual bonding curve pool to a complete liquidity pool. Once a Create coin reaches a $1 million market cap, the bonding process begins.
For a detailed overview of the bonding process, see this article: * [**What is DBC?**](https://docs.meteora.ag/overview/products/dbc/what-is-dbc) ### Created on Moonshot After a coin created on Moonshot bonds, it will receive a purple "Created on Moonshot" Badge. The coin will also have a higher chance of being verified and shown on the home page of Moonshot.
# Troubleshooting ### How to edit your coin's description fields To edit a description field for your coin, tap on your coin so that the chart and "About" section are displayed, then tap the three dots in the top right corner of the coin's page and select "Edit." {% hint style="info" %} From your coin's page, you can also tap directly on the field you wish to edit in the "About" section. {% endhint %} **From there, you can edit your coin's:** * Website * X/Twitter * Media * Creator fee % **What you cannot edit:** * Ticker * Name * Coin picture
### Finding your coin To find a coin that you have created on Moonshot, navigate to the "Create" tab > hit "Yours". From there, all coins that you have created on Moonshot will be displayed for quick access.
### How to share your coin with a share link If you would like to share your coin using a direct link, tap on the "share" icon next to the star in the top right corner of your coin's page. For more information on how to share a coin using a link, see [Share](/coins/share) ### I have funds in my wallet, but I can't create a coin If you have funds in your wallet and cannot create a coin, or you're receiving the "deposit to finish" error message, you do not have enough USDC in your wallet, and you will need to deposit USDC to cover the coin creation fee ($10). {% hint style="info" %} The coin creation fee can only be paid using USDC; using Solana or other currencies will not work. {% endhint %} # Send Learn how to send crypto and memecoins to and from your Moonshot wallet. Sending and receiving coins with your Moonshot wallet is simple. This guide will walk you through the process of safely transferring coins to other wallets, depositing from external wallets, and managing your transactions with confidence. You’ll also learn essential tips to avoid common mistakes, such as sending to the wrong network or address, and how to check the status of your transactions. ### How to send coins to another wallet from Moonshot To start, Moonshot operates exclusively on the Solana network, which means all transfers to and from your Moonshot wallet must use **Solana-compatible addresses** and be sent over the **Solana Network.** Sending coins over a different blockchain can result in permanent loss of funds. When sending tokens to another wallet, you have a few options. For example, if you are sending tokens, such as Wrapped Bitcoin, Wrapped Ethereum, Solana, USDC, or USDT, you can make the transfer using the “crypto” withdrawal method.\ \ **Steps using the crypto withdrawal method:** 1. Tap on “crypto” from the list of withdrawal methods 2. Select the coin you want to send from the drop-down at the top of the page 3. Enter the amount you would like to send and swipe to continue 4. Paste in the wallet address you want to send to 5. Confirm and swipe to complete the transfer {% hint style="danger" %} Warning: Exchange wallets typically have an address for each asset. Please ensure you are sending to the proper address. i.e., USDC and SOL may have two different addresses {% endhint %} ### How to send memecoins to another wallet from Moonshot To transfer **memecoins** to another wallet, find the coin you want to transfer and tap on the “send” button on the token's page. Or select the “send” button from your holdings page, and pick what coin you want to transfer in the drop-down at the top of the page.\ \ **From there, follow these steps:** 1. Enter the amount you want to send and swipe to continue 2. Tap on the wallet icon on the right side of the search bar to switch to “wallet mode” 3. Paste in the wallet address you want to send to 4. Confirm and swipe to complete the transfer ### Sending via username You can also send coins directly to a Moonshot username, which will automatically be deposited into the recipient’s wallet. **To send coins to another Moonshot user with their username:** 1. Tap on the coin you want to send on your holdings page 2. Enter the amount you wish to send and swipe 3. Type or paste in the username of the Moonshot user you wish to send to 4. Confirm and swipe to complete the transfer {% hint style="danger" %} Sending coins to exchanges that do not support that coin or over a network that is not Solana may result in permanent loss. {% endhint %} ### Receiving coins to your Moonshot wallet To receive coins into your Moonshot wallet, first copy your Moonshot wallet address, found at the top of the page when going to **Settings** > **Export Keys**. Paste this address into the external wallet or exchange you’re sending from, and confirm the amount you want to transfer. {% hint style="danger" %} Always ensure you’re sending on the **Solana network** and double-check the address before confirming. Transactions on the blockchain can’t be reversed and may result in permanent loss. {% endhint %} # Crypto addresses This article explains the key differences between contract addresses and wallet addresses, helping you understand how each is used on the blockchain. ### What is a contract address? A contract address is like a barcode for a coin. It is the unique identifier on the blockchain where a meme coin’s smart contract is stored. It’s used to verify, track, and interact with that specific coin across wallets, exchanges, and block explorers. Every coin has a unique contract address associated with it. On Moonshot, these addresses can be used to paste into the search bar to find and trade the coin instantly. They can also be found toward the bottom of the coin’s page, where you can easily copy the coin’s contract address to use at your discretion. **Contract addresses are used solely to track and identify a specific coin.** {% hint style="danger" %} Contract addresses do not have the same function as a wallet address, **and transferring crypto to a coin’s contract address will result in lost funds that Moonshot cannot reverse.** {% endhint %} ### What is a wallet address? A wallet address is the unique identifier for your personal crypto wallet, where you can send, receive, and store coins. Unlike a contract address, which identifies a specific coin, a wallet address represents you (or more precisely, your crypto holdings) on the blockchain. Think of it like your home address, where people can send things directly to you. When you create an account with Moonshot, your unique wallet address is minted on the Solana network. You can find your wallet address at the top of the page after navigating to **Settings** > **Export Keys**. It will be a long string of letters and numbers specific to your wallet only. Your wallet address is used to deposit or withdraw coins, or to receive coins from another person. When transferring cryptocurrency to or from your Moonshot wallet, all transactions must be conducted on the Solana network. {% hint style="danger" %} Sending crypto to a wallet that isn’t on the Solana network can result in permanent loss of funds, which Moonshot cannot recover. {% endhint %} Key difference: Sending coins to a wallet address transfers them to someone’s control. Sending coins to a contract address does not, and in most cases will permanently remove them from circulation. Always double check that you’re sending to a wallet address when transferring funds.
# Troubleshooting At Moonshot, we make sending funds to other wallets as simple as possible; however, issues may occasionally arise after the funds have been sent. ### Sent to the wrong address Transactions on the blockchain are irreversible, meaning that if you have sent funds to the wrong wallet, there is nothing Moonshot can do. However, there are steps you can take to ensure your funds are sent to the correct location: 1. Only send to addresses/accounts you know 2. Double-check you have the proper address before you send the funds ### Sent to an unsupported wallet When funds are sent to a wallet that does not support the network the funds are on, the wallet cannot hold the funds sent to it, and they are permanently lost. Since blockchain transactions are irreversible, Moonshot cannot recover funds sent to an unsupported wallet. # Verification Learn how to submit your coin for verification and what criteria are required to maintain verified status. ## How to verify a coin To submit a coin for verification, please fill out our [public intake form](https://moonshot.com/verification). Submissions are reviewed within one week and verified if they are a good fit. If a coin is verified and its volume or market cap falls substantially below the requirements, or other fraud or abuse is suspected, it may lose its verification status. {% hint style="info" %} Submitting the form does not guarantee verification, and the Moonshot team reserves the right to deny any submission for abuse without notice. {% endhint %} # Criteria #### For a coin to be verified, it must: 1. Have a minimum $1 million in aggregated rolling 24-hour trading volume. 2. Have a market cap of $1 million or more. 3. Have a strong social or cultural presence. 4. Pass security checks. {% hint style="info" %} Verified coins are not endorsed by Moonshot. Only interact with coins you trust. Memecoins have no intrinsic value and are not investments or assets; their prices may be extremely volatile. {% endhint %} # Verified vs unverified ## Unverified coins 1. Orange warning label: Unverified coins display a clear orange warning at the bottom of their coin page. See below.
2. Searchable by name, ticker, or contract address You can find unverified coins by searching their name, ticker, or contract address. 3. Automatically indexed High volume coins may be automatically indexed and appear in the Trending, Top Gainers, Top Market Caps, and New categories without being verified. ## Verified coins 1. No warning label: Verified coins do not display an orange warning. 2. Searchable by name, ticker, or contract address. You can find verified coins by searching their name, ticker, or contract address. {% hint style="info" %} Verified coins are not endorsed by Moonshot. Only interact with coins you trust. Memecoins have no intrinsic value and are not investments or assets; their prices may be extremely volatile. {% endhint %} # Share Moonshot allows users to deep-link coins directly from websites or social media so that others can easily click and trade coins directly on Moonshot. ### 1. Search the coin using its contract address Copy the contract address of the coin and paste it into the search bar on Moonshot. Then click the coin to open its details page. If you paste the coin's contract address and see no results, that means your coin is on an unsupported blockchain, or it was automatically flagged as a scam. {% hint style="info" %} Coins do not need to be verified to create deep links. Any coin on the Solana blockchain that passes automated security checks using Blockaid can be traded on Moonshot. {% endhint %}
### 2. Click the share icon to extract the link Click the share icon and share via text message or email to extract the coin's unique link. This link can be shared on social media. {% hint style="info" %} Clicking "copy" will only copy the coins' price chart image. You need to share the link via text messages or another app to view the full link that you can copy. {% endhint %}
### 3. Add the link to your website or socials You can add the link to your Twitter, Instagram, or TikTok bio or posts. You can also embed the link directly on your website.
When someone clicks your link, it will automatically open if they already have Moonshot installed on their device. If not, they will be taken to our website, which prompts them to download Moonshot. After they install and open the app, they will be automatically redirected to the coins' page. # Official ## What is an "official" coin? The "Official" badge (indicated by a blue checkmark) shows that a coin has a known association with a notable person, brand, or company. For example, JUP is associated with Jupiter, and cbBTC is associated with Coinbase. {% hint style="info" %} The blue checkmark indicates a coin's association with a notable person, brand, or company. It does not indicate Moonshot's verification or endorsement. {% endhint %} #### How is "official" status determined A coin receives the "Official" badge when there is clear public evidence of its association with a notable entity, brand, or individual. This may include: * Official announcements from the brand, entity, or public figure * Verifiable connections to established brands or companies * Documented relationships between the coin and the associated entity #### What the "official" badge is NOT It's important to understand what this badge does not represent: * It is not a verification of the coin's quality or potential * It is not an endorsement by Moonshot * It does not guarantee the coin's performance, security, team, etc. # Packs Packs, cards, and coins. Here's how they all fit together. #### What are packs? When you purchase a pack, you're buying a sealed reward containing a set amount of a memecoin. When you open a pack, you receive a card directly linked with a memecoin deposit into your account. The card is a visual collectible that represents a specific amount of a memecoin held in your Moonshot wallet. The card displays the coin, the rarity of your drop, and the amount you received. Each card is directly tied to the underlying coins it represents. This means the card and the coins move together. If you transfer the coins, the card goes with them. If you sell the coins, the card is gone. #### How it works **1. Purchase a pack:** Choose a pack in the app and complete your purchase. The pack appears sealed until you're ready to open it. **2. Open and reveal your rarity:** Tap to open the pack. A rarity is drawn instantly. You'll see the reveal animation showing your tier (Common, Rare, Mythical, etc.) and the exact amount of coins you've received. **3. Your card is minted:** The coins land in your wallet, and a card is added to your collection. The card is a digital record of your drop. It shows the coin, its rarity, and the amount of corresponding coins. #### Sending coins to friends You can send the coins from any card directly to another Moonshot user. Here's what happens depending on how much you send: * **Full amount:** The recipient gets the coins in their wallet and the card in their collection. * **Partial amount:** The coins go through, but the card is lost. Neither of you will keep it. **Non Moonshot user**: If your card is sent to a non Moonshot user, it will appear as just the coin and you will lose the card. #### Selling coins removes your card Cards are tied to your coin balance and are not separate collectibles you can hold independently. If you sell some or all the coins a card represents, the card is removed from your collection. \ \ Cards that you have pulled previously will still appear in the What's inside page for each relevant Pack, just marked as unlocked, so you can see what you've collected over time. {% hint style="info" %} If you have multiple cards of the same coin, we remove your lowest value card first for any sends and sells. {% endhint %} # What's inside Everything you need to know about what you can get from a pack, from tiers and odds to rarities and coin amounts. #### What's inside a pack? Each pack contains a randomized amount of a memecoin, determined by your pack's tier and the rarity you land when you open it. No two opens are guaranteed to be the same. When you purchase a pack, your tier is locked in. When you open it, a rarity is drawn instantly. That rarity, combined with your tier, determines exactly how many coins land in your wallet. #### Pack tiers Choose from 7 packs, each with its own odds and rewards. {% columns %} {% column %}
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{% endcolumn %} {% endcolumns %} #### Rarities Every pack reward falls into one of five rarities, from Common all the way up to Mythical. Your rarity is drawn the moment you open the pack and shown on the reveal screen before your coins are delivered.
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{% endcolumn %} {% endcolumns %} {% hint style="info" %} Odds vary by pack tier, so make sure to check the odds for your specific pack before purchasing. {% endhint %} # Eligible users Due to regulations, Moonshot Packs aren’t available everywhere and are subject to eligibility requirements and restrictions. We follow the rules, so Moonshot Packs are only open to legal residents of the 50 United States or the District of Columbia, excluding residents of Idaho, Louisiana, Florida, Michigan, Nevada, New York, and Washington. # Buy & sell On Moonshot, buying and selling coins is a fast and easy process. Here are step-by-step walkthroughs of how to do so. ## Buying coins {% stepper %} {% step %} ### Navigate to the coin you'd like to buy Not sure where to start? See [Explore](/coins/explore) {% endstep %} {% step %} ### Click buy {% endstep %} {% step %} ### Select the coin you'd like to use We currently support using Solana or USDC to buy. {% endstep %} {% step %} ### Enter the amount you'd like to buy {% endstep %} {% step %} ### Swipe to buy! {% endstep %} {% endstepper %} ## Selling coins {% stepper %} {% step %} ### Navigate to the coin you'd like to sell You can easily view all the coins you currently hold in your **Holdings** section. {% endstep %} {% step %} ### Click sell {% endstep %} {% step %} ### Select the coin you'd like to receive {% endstep %} {% step %} ### Enter the amount you'd like to sell {% endstep %} {% step %} ### Swipe to sell! {% endstep %} {% endstepper %} # Troubleshooting Buying and selling crypto is a fast and easy process; however, there's a slight chance you may encounter an issue. Here are some of the errors you might run into! ### Slippage Slippage refers to the difference between the expected price of a trade when an order is placed and the actual price at which it is executed, caused by market fluctuations during transaction processing. On Moonshot, you can adjust your slippage between 0.5% and 20%. If your slippage is set too low and the token is volatile, you may receive an error message indicating that your slippage is too low. You can change your slippage using the button in the top-left corner of the buy/sell screen. ### An error occurred in the cloud You may see this error pop up during an unsuccessful trade. This could mean one of two things: 1. Some of our Internal services may be down. 2. And in some rare cases, an unknown error occurred during the transaction process. ### A problem occurred on the blockchain This uncommon error can result from a few different issues. The two main reasons are: 1. The transaction was invalid before submission. 2. There was a smart contract error during confirmation. #### If you encounter any of these errors at any time, please reach out to our support team! # Fees ### Buys and sells Moonshot takes a fee on each trade on our platform to cover administrative costs and provide a smooth experience. The fee can be broken down into the following parts: 1. Network fees: We cover dynamic gas and priority fees on your behalf to ensure that the network prioritizes your order and fills it within seconds. Buying a coin for the first time via blockchains with a "rent" model, such as Solana, will incur an additional one-time network fee. 2. Administrative fees: We charge a fee based on the size of your trade to cover the platform's infrastructure and growth costs. #### Tiers Fees are tiered based on the size of your trades with certain minimums. | Trade size | Fee | | ---------- | --------------------------- | | $2-$100 | 2.5% with a \~$0.99 minimum | | $100+ | 1% | {% hint style="info" %} By default, trades have a dynamic slippage tolerance of up to 5% to account for price volatility. This means that when placing a trade to buy $100 of a coin, you may receive $95-$105. You can manually change your slippage tolerance by clicking the settings icon at the top left of the buy/sell modal. {% endhint %} ### Deposits and withdrawals Our partner, MoonPay, Inc., charges a fee on each deposit and withdrawal, which varies depending on your payment method. For a complete breakdown, please see their [Fee Documentation](https://support.moonpay.com/customers/docs/all-supported-payment-methods#what-are-the-fees-with-moonpay). ### Sends Moonshot does not take an administrative fee for sends. The fee can be broken down into the following parts: 1. Network fees: We pay dynamic gas and priority fees on your behalf to ensure that the network prioritizes your transaction and confirms it within a few seconds. Sending coins to new users via blockchains with "rent" features, such as Solana, will incur an additional one-time network fee. # Slippage Slippage refers to the difference between the expected price of a trade when an order is placed and the actual price at which it is executed, caused by market fluctuations during transaction processing. ## Moonshot's role Moonshot is not an exchange; it’s a self-custody blockchain wallet that lets you interact with decentralized exchanges (DEXs) on the blockchain through Jupiter Aggregator, a smart contract that routes through several DEXs for better pricing. Instead of using traditional order books, these platforms rely on automated market makers (AMMs) and liquidity pools to process trades. For a better understanding of decentralized exchanges and automated market makers, check out[DEXs](/trade/dexs). ## Example By default, Moonshot applies a dynamic slippage tolerance of up to 10% to accommodate market volatility. For example, if you’re purchasing $100 worth of a coin, you may receive coins valued between $90 and $110, depending on market conditions at the time of execution. ## Adjusting slippage You can modify the slippage tolerance from 0.5% to 20% by clicking the settings icon in the buy/sell modal.
{% hint style="info" %} Change these settings at your own risk; you are responsible for your transactions. {% endhint %} ## Slippage vs. price impact Price Impact refers to how your trade affects the market price, particularly for large orders relative to the coin’s liquidity. Placing a significant order can consume a substantial portion of the available liquidity, potentially pushing the price up or down, which may result in you paying more or receiving less than the price displayed when you place your order. ### Example of price impact Placing a large buy order in a low liquidity market can increase the coin’s price as you compete for a limited supply. Similarly, a large sell order can decrease the price due to increased supply. ### Reducing price impact To minimize price impact on a large position, people often split their trade into smaller transactions. This can help distribute the effect over time or across different price points, reducing market movement caused by your order. ## Summary: 1. Slippage affects all traders, but is more noticeable in volatile markets or with low-liquidity coins. 2. Price impact typically only affects very large trades in relation to market liquidity. 3. High slippage tolerance increases the likelihood of execution but may result in a worse price. 4. Low slippage tolerance can cause failed transactions. 5. During periods of high volatility, you may need to increase your slippage tolerance to ensure your transaction is processed successfully. # DEXs ## What is a decentralized exchange (DEX)? A decentralized exchange (DEX) is a platform that allows users to trade cryptocurrencies directly with one another without relying on a central authority. Instead of a company managing transactions, trades happen through smart contracts on the blockchain, making the process automated and trustless. #### Liquidity pools Traditional exchanges typically utilize order books, where buyers and sellers submit bids and await a match. In contrast, DEXs rely on liquidity pools—pools of coins supplied by users—to enable instant trades. **Here’s how it works:** 1. Users deposit coins into a liquidity pool, making them available for trading. 2. When a trade is executed, coins are swapped directly with the pool, rather than with another trader. 3. Prices adjust automatically based on supply and demand in the pool. This system allows trades to be executed at any time, provided there is liquidity in the pool. #### Automated Market Makers An automated market maker (AMM) is the system that powers most decentralized exchanges. Instead of matching buyers and sellers, AMMs use mathematical formulas to determine coin prices based on the ratio of assets in the liquidity pool. With an AMM, trades do not require a counterparty to be present simultaneously. Prices fluctuate based on liquidity levels and the size of a trade. ## Moonshot is NOT an exchange Moonshot is not an exchange; it is a self-custody blockchain wallet that enables users to interact with DEXs through the Jupiter Aggregator, a smart contract that routes swaps across multiple DEXs to secure better prices. Moonshot submits your transactions to the blockchain, where they interact directly with Jupiter's smart contracts. Moonshot does not hold user funds or act as a counterparty in any trade. ## AMMs vs. other exchange models Some exchanges, both centralized and decentralized, use order books, where trades are executed when a buyer and seller agree on a price. This system depends on active market participation. AMMs operate differently by utilizing liquidity pools, where trades interact with a pool of assets rather than a direct counterparty. Prices adjust algorithmically based on supply and demand within the pool. Larger trades may have a more significant influence on prices, depending on the available liquidity. # Leverage ### What leverage is Leverage lets you trade with more capital than you actually hold; basically, you’re borrowing funds to amplify your position. On Moonshot, leverage can boost your buying power and potential profits, but it also magnifies your exposure. The higher your leverage, the faster both gains and losses can stack up. Managing leverage isn’t just about chasing upside; it’s about knowing your limits, setting smart stop-losses, and understanding that bigger swings cut both ways. ### Leverage trading 101 Think of leverage trading like taking a position on the price movement of a token without having to actually buy it.| Let's break it down: Imagine you want to gain exposure to possible Bitcoin price appreciation, but you don't want to buy actual Bitcoin. With leverage trading, you can establish that position! **The key things that make leverage trading special:** 1. **No end date:** Unlike regular futures contracts that expire on a specific date, leverage trades can be held as long as you want. 2. **Directional trading:** You can take a long position (going "long") if you believe the price will go up, or you can take a short position (going “short”) if you believe the price will go down. 3. **Using leverage:** You can control a large amount with just a small deposit. For example, with 10x leverage, $100 could let you control $1,000 worth of Bitcoin exposure. **Here's an example:** If Bitcoin is currently worth $50,000. You think it may go up in price. * You put $500 into a contract with 10x leverage * This gives you exposure to $5,000 worth of Bitcoin price movements * If Bitcoin goes up 10% to $55,000, your position would be worth $5,500 * Your profit would be $500 (a 100% return on your $500) * But if Bitcoin drops 10%, you'd lose your entire $500 The prices of leveraged trades track the actual asset price through a clever system called "funding rates," in which traders on one side sometimes pay small fees to those on the other. The biggest advantage is that you can keep this position open as long as you want - there's no deadline to close it, as long as you have enough money in your account to maintain the position. ### Market orders made simple #### What is a Market Order? A market order is a straightforward way to buy or sell digital assets at the current best available price. When you place a market order, it executes immediately using whatever prices are currently available in the marketplace. If your entire order can't be filled at once, any unfilled portion is automatically canceled. #### How to Place a Market Order: 1. Select whether you want to "Buy" or "Sell" 2. Enter the amount you wish to trade, or adjust the leverage slider to your preferred level #### Closing a Position Your positions are located in the Holdings tab in your Moonshot app under “Leverage.” Select a position to place a market order and close the position. ### Leverage limits Moonshot offers leverage of up to **250x** on **SOL**, **ETH**, and **BTC**. You can adjust your leverage based on your position size and personal risk tolerance. Higher leverage increases your potential returns, but it also raises your exposure, meaning even small price moves can lead to liquidation if the market turns against you. Always choose a leverage level that aligns with your strategy and risk comfort. ### Risks with leverage Leverage doesn’t just turn up the volume on your trades; it turns up the stakes. When you borrow to amplify a position, even small market moves work against a smaller cushion of your own capital. That means your cash can be wiped out quickly if the price moves the wrong way. Positions can be liquidated if your collateral can’t cover the losses, and in high-leverage setups, that can happen faster than you expect.\ \ Using leverage responsibly isn’t about avoiding risk altogether; it’s about understanding that total loss is a real possibility. Know your liquidation levels, size your positions thoughtfully, and only use leverage on capital you’re prepared to lose. # Liquidation ### What are liquidations? Leverage is like strapping a rocket booster to your trading capital. It’s your fuel - the more you use, the faster and further you can go. But with increased power comes a greater risk of absolute catastrophic failure. Liquidation happens when the market moves against your position, and your account balance falls below the minimum required level (called the maintenance margin) needed to keep your position open. ### How it works 1. **You open a position** with leverage (borrowing trading power) 2. **Market moves against you** (price drops when you expected it to rise, or vice versa) 3. **Your margin gets depleted** as losses increase 4. **When your margin falls too low**, Moonshot automatically closes your position to prevent you from losing more than you deposited. This protective measure ensures you don't end up owing money you don't have. ### Tips to avoid liquidation * **Start small with leverage** – Higher leverage means less wiggle room before liquidation. * **Monitor your margin ratio** – Keep an eye on how close you are to the liquidation threshold. You want to take action before you're running on empty. * **Don't YOLO your life savings** – Only use funds you can afford to lose * **Stay informed:** Market volatility can quickly change your position's status Remember: Even experienced traders may face losses. There's no shame in closing a position early to fight another day! ### Margin Status Alerts: Your Early Warning System **Staying Informed** Moonshot keeps you updated on your position's health with real-time notifications: * Warning - when margin falls below 50%: You'll see a caution alert on the Moonshot platform - this is your first heads-up that your position may need attention. * Danger - when margin falls below 25%: A more urgent alert appears, signaling that you're approaching the critical threshold - a good time to take action. * Liquidation - 0%: Liquidation process begins automatically. Think of these alerts like warning lights - the earlier you address them, the more options you have. However, be aware that in volatile market conditions, these warnings can trigger in rapid succession within minutes or even seconds. You can add funds, reduce your position size, or close your position entirely to avoid automatic liquidation, but you may have very limited time to react before your margin status deteriorates further. The notification system is designed to give you enough time to make informed decisions rather than being caught by surprise. Keep your notifications enabled when you have open positions!
# Fees When you trade with leverage, you pay two types of fees. The **transaction fee** is a flat charge each time you open or close a position. The **borrowing fee** accrues over time based on the amount you’ve borrowed. Together, they make up the total cost of trading with leverage. ### Transaction fees | Trade size | Fee | | ---------- | -------------------------- | | $5-$100 | 0.20% with a $0.25 minimum | | >$100 | 0.10% | {% hint style="info" %} Fees subject to change - see [Terms](https://moonshot.com/terms) for more {% endhint %} ### Leverage fees When you open a leveraged position, you’re borrowing from a liquidity pool to increase your exposure. That borrowing comes with a cost: **borrowing fees,** designed to reward liquidity providers for supplying assets and to keep the system healthy as traders take on leverage.\ \ Instead of long vs. short funding payments, as some exchanges do, we use a straightforward borrow-fee model. Borrowing fees compound hourly based on the amount you’ve borrowed, and may change over time based on market conditions. \ \ These are outstanding fees that are accumulated over the total time your position is open, and are paid the next time you modify or close your position. If unpaid fees get too close to your position's value, your position will be liquidated to cover them. # Eligible traders ### Who can trade? Due to regulations, leverage trading on Moonshot isn't available everywhere and is subject to eligibility requirements and restrictions. We follow the rules, which means our platform is only open to traders outside of Canada, UK, US and certain other restricted regions. We do not allow activity in these countries, and are not subject to regulation or examination by these authorities. Using VPNs to bypass geo-restrictions violates our Terms, so keep it real! ### On the move? **Traveling to an Ineligible Region** If you travel to a region where our leverage trading isn't available: * Your account switches to spectator mode 👀 * You can watch your trades, but you can’t manage or adjust them * Open positions remain active, meaning they could still move against you Think of it like your account’s gone off to St. Barts for a little R\&R—you can sip the view, but you can’t jump in the pool. While your positions remain open, they’re still subject to market swings and possible liquidation. Since you won’t be able to take action until you’re back in an eligible region, it’s important to understand the potential risks of being locked out while markets keep moving. **Moving Permanently?** If you're relocating for good to a place where we don’t offer leverage trading, contact our support team at . **Acknowledgement of Risk & Disclaimer** As with any asset, the value of any token can increase or decrease, and there can be a substantial risk that you lose money buying, selling, holding, trading, or swapping tokens. You should consult your financial advisor, legal or tax professional regarding your specific situation and financial condition, and carefully consider whether buying, selling, holding, trading, or swapping tokens is suitable for you. See our Risk Disclosure Statement for more. Content on this page is for information purposes only and does not constitute a recommendation by Moonshot to buy, sell, swap, or hold any product referenced in the content. Moonshot reserves the right to periodically make any changes, modifications or amendments to this page, in its sole discretion, by posting or making available to you an updated version of this page. The updated page will be effective immediately and your continued use of Moonshot will constitute your acknowledgment and acceptance of the updated contents of this page. If you do not understand or agree with Moonshot’s terms or any updated content on this page, you must immediately stop using Moonshot. # MoonPay We're partnered with MoonPay, a trusted global payment processor, to allow users to directly deposit and withdraw using payment methods like Apple Pay, credit/debit cards, PayPal, Venmo, and bank transfers. #### Common issues: * Declined payments or withdrawals * ID and KYC verification * Deposit and withdrawal limits #### How to connect: * [MoonPay help center](https://support.moonpay.com/) * Email support: # Coinbase We're partnered with Coinbase to allow users to deposit, withdraw, and purchase crypto directly through their linked Coinbase account or Coinbase-Apple Pay on Moonshot. #### Common issues: * Crypto transfer delayed or not received * Login or 2FA issues * Apple Pay deposits #### How to connect: * [Coinbase help center](https://help.coinbase.com/en/contact-us) * [Live chat bot support](https://help.coinbase.com/en) * Email: # Robinhood We're partnered with Robinhood to allow users to deposit, withdraw, and transfer crypto directly from their Robinhood account to and from Moonshot. #### Common issues: * Account connection issues * Withdrawal delays * Region availability #### How to connect: * [Robinhood help center](https://robinhood.com/us/en/support/) * [Direct support contact](https://robinhood.com/contact) # Binance We're partnered with Binance to allow users to deposit, withdraw, and transfer crypto directly from their Binance account to and from Moonshot. #### **Common issues:** * Account connection issues * Deposit issues or delays * Region availability #### **How to connect:** * [Binance Help Center](https://www.binance.com/en/support) * In-app chat support via the Binance app/website * Email support: # Revolut We're partnered with Revolut to allow eligible users to deposit and transfer crypto directly between their Revolut account and Moonshot. #### **Common issues:** * Account connection issues * Deposit issues or delays * Region availability #### **How to connect:** * [Revolut Help Center](https://help.revolut.com/en-US/help/) * In-app chat support via the Revolut app * Email support: # Legal Agreements & Disclosures Legal Agreements & Disclosures #### Links [Tokenized Equities Agreement](https://moonshot.com/terms/equities/) [Tokenized Equities Risk Disclosure](https://moonshot.com/terms/equities/risk-disclosure) [Leverage Trading Agreement](https://moonshot.com/terms/leverage/) [Leverage Trading Risk Disclosure](https://moonshot.com/terms/leverage/disclosures) [SOLANGELES Sweepstakes](https://moonshot.com/terms/solangeles-sweepstakes)