🤝Providers

If you're using one of our integrated partners to buy, sell, or transfer crypto, this page will help direct you to the right place. These services operate independently from us, so some issues are best handled by their support teams.

🟣 MoonPay

We're partnered with MoonPay, a trusted global payment processor, to allow users to directly deposit and withdraw using payment methods like Apple Pay, credit/debit cards, PayPal, Venmo, and bank transfers.

Common issues:

• Declined payments or withdrawals

• ID and KYC verification

• Deposit and withdrawal limits

What to do:

• MoonPay help center

• Email: [e-mail]

🟦 Coinbase

We're partnered with Coinbase to allow users to deposit, withdraw, and purchase crypto directly through their linked Coinbase account or Coinbase-Apple Pay on Moonshot.

Common issues:

• Crypto transfer delayed or not received

• Login or 2FA issues

• Apple Pay deposits

What to do:

• Coinbase help center

• Live chat bot support

• Email: [e-mail]

🟢 Robinhood

We're partnered with Robinhood to allow users to deposit, withdraw, and transfer crypto directly from their Robinhood account to and from Moonshot.

Common issues:

• Account connection issues

• Withdrawal delays

• Region availability

What to do:

• Robinhood help center

• Direct support contact

🧩 Still need help?

If you’ve already contacted the provider but still have a question about your wallet or a transaction on our platform, please reach out to us here or through the support center in the app. We’ll do our best to assist or guide you further.