🤝Providers
If you're using one of our integrated partners to buy, sell, or transfer crypto, this page will help direct you to the right place. These services operate independently from us, so some issues are best handled by their support teams.
🟣 MoonPay
We're partnered with MoonPay, a trusted global payment processor, to allow users to directly deposit and withdraw using payment methods like Apple Pay, credit/debit cards, PayPal, Venmo, and bank transfers.
Common issues:
Declined payments or withdrawals
ID and KYC verification
Deposit and withdrawal limits
How to connect:
Email: [email protected]
🟦 Coinbase
We're partnered with Coinbase to allow users to deposit, withdraw, and purchase crypto directly through their linked Coinbase account or Coinbase-Apple Pay on Moonshot.
Common issues:
Crypto transfer delayed or not received
Login or 2FA issues
Apple Pay deposits
How to connect:
Email: [email protected]
🟢 Robinhood
We're partnered with Robinhood to allow users to deposit, withdraw, and transfer crypto directly from their Robinhood account to and from Moonshot.
Common issues:
Account connection issues
Withdrawal delays
Region availability
How to connect:
🟨 Binance
We're partnered with Binance to allow users to deposit, withdraw, and transfer crypto directly from their Binance account to and from Moonshot.
Common issues:
Account connection issues
Deposit issues or delays
Region availability
How to connect:
In-app chat support via the Binance app/website
Email support: [email protected]
⬛️ Revolut
We're partnered with Revolut to allow eligible users to deposit and transfer crypto directly between their Revolut account and Moonshot.
Common issues:
Account connection issues
Deposit issues or delays
Region availability
How to connect:
In-app chat support via the Revolut app
Email support: [email protected]
🧩 Still need help?
If you’ve already contacted the provider but still have a question about your wallet or a transaction on our platform, please reach out to us here or through the support center in the app. We’ll do our best to assist or guide you further.
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