🚨Common issues

Here are issues may you may run into while using Moonshot and how to fix them.

Approve with pin

If you're receiving the "approve with pin" error message repeatedly after authorizing a transaction, delete the app, reinstall it, and log back in using the same email address you used to sign up.

An error occurred in the cloud

Internal services are temporarily down, or an unknown error occurred. If this issue persists, please message our support team.

Your transaction took too long to complete

Your transaction took too long and didn’t go through. If you receive this error, try again. If it keeps happening, please message our support team.

The price changed too much during the trade

Slippageis when the price of a coin changes while you are buying or selling it. If the price moves more than your slippage tolerance, the trade fails. To fix it, increase your slippage setting and try again.

There was a problem on the blockchain

Your transaction had an error instead of being confirmed on the blockchain. There may have been a temporary issue with the decentralized exchanges routing your trade. If this issue persists, please message our support team.

The large size of this trade may cause you to get a bad price

The price changed too much when submitting your transaction, or the expected price impact exceeds your slippage tolerance. If you receive this error, try decreasing your trade amount and try again.

There was a problem with your transaction

The transaction was invalid before submission. Please try the action again. If this issue persists, please message our support team.

Suspicious activity

Make sure you are in a supported region and try again later.

Unsafe content

We're unable to upload the content you provided for safety reasons.