❓FAQs
Here are answers to commonly asked questions. If you need more help, please reach out to our support team.
How can I find my Moonshot wallet address?
Your Moonshot wallet address can be found in the Settings page. Click Settings > Export keys to view it. Clicking the address will copy it to your clipboard.
What is USDC?
USDC is a stablecoin issued by Circle, fully backed by cash and cash equivalents, with 1:1 redeemability for US dollars. It enables fast, low-cost, and accessible global transactions via blockchain technology.
How do I contact support?
You can contact support by clicking the support icon located at the bottom right corner of this page to submit a ticket.
In the Moonshot app, go to Settings > Support Center for assistance!
What is Solana?
Solana (SOL) is the native cryptocurrency of the Solana blockchain. Moonshot is a self-custodial wallet app built on top of the Solana blockchain.
How do I submit a coin for verification?
To submit a coin forVerification, please fill out our public intake form. Submissions are reviewed within seven (7) business days, but only verified if they are a good fit. If a coin is verified and its volume or market cap falls substantially below the requirements, or other fraud or abuse is suspected, it may lose its verification status.
Submitting the form does not guarantee verification, and the Moonshot team reserves the right to deny any submission without notice.
Can I export keys to my wallet?
Yes. Go to Settings > Export keys > Secret phrase to export your wallet's secret phrase directly.
Important Security Note: Never share it. Moonshot will never ask for it. Never past it into any website. Store it securely and ensure the spelling and order are correct.
How do I delete my account?
To delete your account in the app, go to Settings > Legal & Privacy > Delete account and follow the steps provided.
You must have no more than $5 in your wallet, or you will not be able to delete your account.
Important Note: Deleting your account cannot be undone. Our support team will be unable to help you regain access to your account after its deletion.
How do I send coins to another wallet from Moonshot?
Go to the Holdings tab and click the Send button, select the coin and amount you want to send, then tap the icon on the right side of the search bar to switch to "wallets." After you have done this, paste the wallet address you would like to send to.
What if I sent coins to the wrong address?
Moonshot gives you complete custodial control over your coins. This means we can't recover funds sent to the wrong address. Blockchain transactions are irreversible.
To avoid sending funds to the wrong address:
Double-check addresses before sending or receiving coins.
Send a small test amount before sending a significant amount of coins.
How do I send coins to another Moonshot user?
Go to the Holdings tab and click the Send button, select the coin and the amount you want to send, and swipe to continue. Type in the username of the Moonshot account you wish to send to and swipe to confirm.
Does Moonshot custody my funds?
No. Moonshot is a self-custodial wallet app. Our regulated partners, including Coinbase, MoonPay, Robinhood, and Revolut, custody your funds through the deposit and withdrawal processes.
What is an "official" coin?
The "Official" badge (indicated by a blue checkmark) shows that a coin has a known association with a notable person, brand, or company.
For example, JUP is associated with Jupiter.
The blue checkmark shows a coin's connection to a notable person, brand, or company. It does not indicate Moonshot's verification or endorsement.
What is a wrapped token?
Tokens that aren’t native to Solana, like ETH and BTC, are traded in wrapped form. Wrapped tokens represent assets from other blockchains and allow them to be used on the Solana network. Each wrapped token is backed 1:1 by the original asset held in reserve.
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