🚧Troubleshooting
At Moonshot, we make sending funds to other wallets as simple as possible; however, issues may occasionally arise after the funds have been sent.
Sent to the wrong address
Transactions on the blockchain are irreversible, meaning that if you have sent funds to the wrong wallet, there is nothing Moonshot can do. However, there are steps you can take to ensure your funds are sent to the correct location:
Only send to addresses/accounts you know
Double-check you have the proper address before you send the funds
Sent to an unsupported wallet
When funds are sent to a wallet that does not support the network the funds are on, the wallet cannot hold the funds sent to it, and they are permanently lost. Since blockchain transactions are irreversible, Moonshot cannot recover funds sent to an unsupported wallet.
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